As airport terminals and facilities continue to grow in India, the aviation, hospitality, and travel management industries are becoming increasingly attractive to aspirants.
Within this domain, cabin crew is one of the most sought-after careers, but there are a promising number of others as well.
In this article, we list four alternatives that can be just as effective if the conditions are right.
Customer service agent for an airline
Passengers/customers rely on this role to ensure a problem-free boarding process.
You will be required to handle last-minute conflicts regarding passengers, flight timings, operations, and general customer inquiries as a Customer Service Agent (CSA).
Customer Service Agents must be forthright, calm, and composed.
The focus here remains on working directly with airlines, whether you work for ground services or airline carriers.
In order for operations to run smoothly and to assist customers in times of need, the CSA must be familiar with and knowledgeable of the airline’s policies and procedures.
Qualifications or experience required:
Customer Service Agents need strong organizational and communication skills in addition to comprehensive knowledge of flight schedules and ground services.
It can also be extremely helpful to have experience as a reservations agent.
APT Advantage Airport Ground Staff Course is designed to help you develop the skills necessary to succeed as a CSA.
The Cargo & Ramp Planner
An aircraft’s powerful yet delicate machinery requires intelligent cargo management.
Cargo and ramp officers organize, weigh, and balance passengers’ belongings, as well as cargo equipment.
As a cargo and ramp planner, you will be working in noisy conditions on outdoor ramps and should be able to perform general heavy lifting when it comes to forklifts, baggage tugs, conveyors, and trucks.
Qualifications or experience required
Air cargo planners must have excellent interpersonal, problem-solving, and communication skills, as well as be able to lift a considerable amount of weight.
Due to the requirement to move heavy loads within short deadlines, forklift driving experience is an asset.
Reservations Sales Agent
A reservation sales agent’s main responsibility is to operate a computerized reservation system and to answer customer questions by phone.
Flight schedules, bookings, airline policies, seat availability, connecting flights, hotel accommodations, and customers’ cargo space are among them.
As a result, they are familiar with the schedules and routes of airlines, and they recommend services based on the unique needs of each customer.
Qualifications or experience required
Often, this profession requires a combination of refined speaking skills and fluency in English.
In order to meet customers’ needs, one must be able to “project” themselves over the phone.
Airlines prefer candidates with at least one year of sales experience.
For application purposes, candidates must hold a high school diploma or graduation certificate.
The chances of selection increase if the candidate has trained at a reputed institute offering complete airport ground staff training.
Under pressure, this job demands speed, tenacity, accuracy, and politeness. Agents must be able to work shifts and handle miscellaneous customer inquiries.
Attendant on the ground:
We rarely notice how effortlessly airlines transport us from point A to point B.
Ticketing, reservations, and directions would not be possible without those on the ground to help.
Ground attendants spend a lot of time standing, working, and walking inside terminals.
To assist passengers, they must adhere to shift work while wearing uniforms.
Qualifications or experience required
High school graduates are required to apply.
It is an advantage to have experience or training in airport ground staff courses.
In international airports, ground attendants may need to assist at the ticketing counter sometimes.
Our on-ground airport staff training program at Applied Professional Training is industry-specific.
In this Cabin Crew Training Kolkata, students will learn about the critical job requirements within the industry.
Additionally, our modules address excellent personality development, communication development, customer relationship management, and challenges specific to the aviation and travel management industries.
With Applied Professional Training, you can prepare for a variety of exciting new careers in these fields.
Our runway ensures that your dreams can take flight!
